Home Return & Exchanges

Our offers a 30-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal here. Requests older than 30 days from delivery date will not be accepted.

Return

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • It must also be in the original packaging.

Not return for:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and send your item to our address in China

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to our address in China

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellations or changes:

In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:

  • If you need to cancel your order without incurring a fee, please contact us whithin 6 hours of order successfully paid.
  • If you need to make changes to your order, please contact us within 24 hours of order successfully paid.
  • We do not allow order modifications AFTER 24 hours of successful payment. If you still wish to make changes, please contact us ASAP, and we will do what we can to help.